Terms of Service

Last updated: November 8, 2026

Draft for review. This page is a starting template and must be reviewed by the business owner, and ideally a qualified attorney, before being relied upon.

These Terms of Service apply to your use of this website and to the cleaning services provided by GOMEZ SPARKLE & SHINE CLEANING LLC, operating as GOMEZ CLEANING SERVICES (“we”, “us”). By using this website or our services, you agree to these terms.

Quote requests

Submitting a quote request does not create a booking, contract or obligation for either party. Estimates are based on the information you provide and may change if the property size, condition or job details differ from what was described. A cleaning is scheduled only after you approve an estimate and we confirm a date with you.

Before any cleaning takes place, we send you a written estimate that includes the price and the conditions of the service. Your cleaning is confirmed only after you accept the estimate and we agree on a date with you. Cleaning services are provided under the estimate you accept and these terms.

If the price or the conditions need to change, for example because the property is different from what was described, we will agree on the change with you before any work begins.

Accurate information

You agree to provide accurate and complete information when using the quote form, and to submit requests only for properties you are authorized to arrange cleaning for.

Service areas

We serve Queens, Brooklyn and Manhattan, and selected areas of Long Island, NY. Availability at a specific location is confirmed after we review your request.

Payment

Payment is due immediately upon completion of the cleaning service and before our team leaves the property. The customer must approve the agreed price and service conditions before work begins.

We currently accept cash and Zelle. We do not accept credit or debit cards.

No advance deposits are required.

Cancellations and rescheduling

Cancellations: you may cancel a scheduled cleaning at any time, including on the day of the cleaning. We do not charge any cancellation fee or penalty.
Rescheduling: changing the date or time of a cleaning is free of charge. When possible, please let us know at least 24 hours in advance. There is no penalty for last-minute changes.

To cancel or reschedule, contact us by email or WhatsApp message using the details in the Contact section below.

Access to the property

If our team arrives and cannot access the property, we will first contact you and try to resolve the situation. We do not charge an automatic fee for access problems.

Additional services and exclusions

The following additional work is not automatically included in our cleaning services:

Exterior window cleaning, only when it is work we can perform lawfully and safely
Moving heavy furniture, only when it is agreed in advance and we can do it safely

If you need additional work, we evaluate it and quote it separately. We perform it only with your prior approval.

We do not offer the following services:

Assessment, removal or treatment of hazardous mold
Collection or hauling of large amounts of trash

Cleaning products and equipment

We bring our own cleaning products and equipment. If you would like us to use a specific or special product, it must be agreed with you in advance, including any additional cost.

Damage or accidents

If damage or an accident occurs during a cleaning, we will document what happened and inform you as soon as possible. We review each situation before deciding how to resolve it. We do not promise automatic compensation.

If something is not right

If you are not satisfied with part of the cleaning, please tell us within 24 hours after the service, by email or WhatsApp message. We review each case and, where appropriate, we will arrange a correction at no additional cost. This does not mean unlimited repeat cleanings or a guarantee of any particular result.

Website content

The content of this website is provided for general information. We work to keep it accurate but do not guarantee that it is complete or current at all times. You may not copy or reuse the website’s content for commercial purposes without our permission.

Third-party services

Some features of this website rely on services operated by other companies:

WhatsApp (Meta): the “Message Us on WhatsApp” buttons open a WhatsApp conversation with our business number.
Web3Forms: quote requests are delivered to our email inbox through Web3Forms, a form-processing service.
Google Fonts: the website’s fonts are loaded from Google’s servers.

These services are subject to their own terms and privacy policies.

Acceptable use

You agree not to misuse the website, including submitting spam, false requests or harmful code, or attempting to interfere with its operation.

Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential damages arising from your use of this website.

Governing law

These terms are governed by the laws of the State of New York.

Changes

We may update these terms from time to time. Changes take effect when posted on this page.

Contact

For questions about these Terms of Service, contact us:

Email: gomezservicesny@gmail.com
WhatsApp: +1 (929) 621-1271 (messages only; this number does not take calls)