Privacy Policy

Last updated: November 8, 2026

Draft for review. This page is a starting template and must be reviewed by the business owner, and ideally a qualified attorney, before being relied upon.

This Privacy Policy explains how GOMEZ SPARKLE & SHINE CLEANING LLC, operating as GOMEZ CLEANING SERVICES (“we”, “us”), collects and uses information submitted through this website.

Information we collect

When you request a quote, we collect the information you enter in the form:

Full name, email address and phone number
ZIP code
Property type, number of bedrooms and bathrooms
Requested cleaning service, preferred date and any additional details you provide

When you submit the form, the following information is also added automatically:

The date and time of your submission
The address of the web page from which you submitted the form

Your request is sent directly from your browser to Web3Forms, the form-processing service that delivers it to our email inbox. Web3Forms, and the spam-prevention services it uses, receive your IP address and email address in order to deliver your request and filter out spam.

Our website is hosted on Cloudflare Pages, a service provided by Cloudflare, Inc. When you visit our website, Cloudflare may process technical information needed to deliver, operate and protect the website, including your IP address and information about your requests. Cloudflare acts as a processor for certain visitor data on our behalf. Cloudflare is a global company that primarily stores information in the United States and the European Economic Area, but may access or transfer information internationally. For more information, please review Cloudflare’s Privacy Policy: https://www.cloudflare.com/privacypolicy/.

Information We Receive While Providing Our Services

The information described above is what you send us through the quote form. When we coordinate and provide a cleaning, we may also receive the following information outside the website:

Property address: you send us the full address of the property by WhatsApp or email so that we can coordinate and provide the cleaning. It is kept in those conversations, in our WhatsApp and in our email inbox (Gmail).
Zelle payments: if you pay with Zelle, the payment is made through the banks that take part in Zelle, and the payment history is kept in our bank account. We do not receive your bank account number, and we do not keep a separate record of payments in any other spreadsheet or system.
Photos of damage or problems: we take photos only when there is damage or a problem that we need to document. We do not take routine before-and-after photos of every cleaning. Photos are taken with the mobile phone available at the time and may remain in that phone’s photo gallery or be sent through WhatsApp.

We use this information only to coordinate and provide our services, receive payment and handle any damage or problem.

How we use your information

To review your request and prepare an estimate
To reply to you by email or WhatsApp message about your request, your estimate and scheduling
To provide and improve our services
To protect the website against spam and misuse

We do not use your information to send you advertising or promotional offers.

How your quote request is delivered

We use Web3Forms, a form-processing service, to receive the quote requests submitted on this website and deliver them to our email inbox, which is provided by Google (Gmail). According to Web3Forms’ own policies:

Web3Forms operates from India and uses infrastructure providers, including Amazon Web Services, Cloudflare and Hetzner, which may process data in multiple regions.
To protect against spam, Web3Forms may send the IP address and email address of the person submitting a form to the spam-prevention services CleanTalk and Akismet.
Web3Forms may keep a copy of each submission for up to 3 years under its own terms.

For more information, see the Web3Forms Privacy Policy.

Website fonts

This website loads its fonts from Google Fonts. When a page loads, your browser connects to Google’s servers, which receive your IP address and basic browser information. See Google’s privacy policy for details.

Messaging us on WhatsApp

The “Message Us on WhatsApp” buttons on this website only open a WhatsApp conversation with our business number. No message is written or sent automatically: you decide whether to write and send a message.

If you choose to contact us through WhatsApp, your messages, phone number and WhatsApp profile information are handled by WhatsApp (Meta) under its own terms and privacy policy. We use what you send only to respond to you and to provide our services.

We may also reply to your quote request by WhatsApp message. Our WhatsApp number is for messages only and does not take calls.

How we share information

We do not sell your personal information. We may share it only with service providers that help us operate the website and deliver form submissions to our email inbox (Cloudflare, our website hosting provider; Web3Forms; and Google, which provides our Gmail inbox), or when required by law.

Data retention

We keep quote requests, customer records and photos of damage or problems as follows:

Requests that do not lead to a cleaning service: we keep our copies in our email inbox (Gmail) and in WhatsApp for 6 months, and then delete them.
Customer records: we keep them as required by applicable legal and tax obligations.
Photos of damage or problems: we keep them for no more than 30 days after the damage or problem is resolved. We then delete them from the device’s photo gallery and from WhatsApp, unless a claim is still pending or we are legally required to keep them. Access to these photos is limited to the people who need to handle the damage or problem.
Copies kept by Web3Forms: Web3Forms may keep its own copy of each submission for up to 3 years under its own terms, independently of the deletion of our copies.

Your choices

You may ask us to access, correct or delete the personal information you submitted. To make a request, use the contact details in the Contact section below.

To protect your information, we act on a request only when it comes from the same email address or phone number used in your quote request.

When we delete your information, we delete our copies in our email inbox (Gmail) and in our WhatsApp conversations, and any photos of damage or problems in the device’s photo gallery, where they exist. We may keep information that we are required to retain under applicable legal or tax obligations, and photos related to a claim that is still pending. Copies kept by Web3Forms are governed by its own terms, as described above.

Changes to this policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page.

Contact

For questions about this Privacy Policy, or to ask us to access, correct or delete your information, contact us:

Email: gomezservicesny@gmail.com
WhatsApp: +1 (929) 621-1271 (messages only; this number does not take calls)